Why do companies go for business process re-engineering with the help of technology ?

Correct Answer: D. All of these

Explanation: Business Process Re-engineering is the fundamental rethinking and radical redesign of an organization’s business processes to achieve dramatic improvements in critical performance measures such as cost, quality, service, and speed. 1. To Improve Customer Satisfaction Customer Relationship Management (CRM) systems help redesign processes around customer needs. 2. To Achieve Cost Reduction Technology automates repetitive and manual tasks, reducing labor and operational costs. Example: ERP systems integrate procurement, inventory, and finance, eliminating duplication. 3. To Respond to Global Competition In a globalized economy, firms face competition from efficient global players. eg.BPR supported by technology helps firms match international standards of productivity and service delivery.