The aim of citizen's charter is not -

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Accepted Answer

D. To create effective hearing system of public demands. Citizen's Charter Citizen's Charter: Objectives and History 1. Objectives The main objective of the Citizen's Charter is to make government organizations transparent, accountable, and citizen-friendly. Good governance is extremely important for every nation, and transparency and accountability in administration are essential for it. The Citizen's Charter ensures accountability in administration and guarantees that the general public and consumers receive government services on time and in a proper manner. It also helps in establishing trust between the government and the public. 2. Global Context The first attempt at the concept of a Citizen's Charter was made in Britain. British Prime Minister John Major included this initiative in national programs in 1901. Tony Blair spoke of introducing the Citizen's Charter in Britain through the "Charter Mark Scheme." The Charter Mark Scheme was seen as a form of Citizen's Charter in Britain. 3. Introduction of Citizen's Charter in India The Citizen's Charter was first discussed in 1996 at the Chief Secretaries' Conference. This conference was held in New Delhi. In 1997, a conference of Chief Ministers was held in New Delhi under the chairmanship of the Prime Minister, where the Citizen's Charter was discussed extensively. In 1997, the Ministry of Food and Civil Supplies implemented the Citizen's Charter system for the first time in India. This ministry functions under the Government of India. The main theme of this Chief Ministers' conference was "Responsive and Accountable Administrative System."